Patient Counselor
Vidant Health•Greenville, NC
295d
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About The Position
Provide quality customer service to all telephone and walk-in patients seeking assistance/information via ECU Health - Central Business Office. Proactive pursuit of self-pay accounts. Financial analysis of underinsured and uninsured patient accounts to include review for unidentified third party pay potential or financial assistance. Evaluate incoming correspondence to determine appropriate response to requests, inquiries and complaints. Prepare collection summary to refer accounts for after hours calls. Performs other related responsibilities as required or requested. Demonstrates service excellence.
