Patient Counselor

Louisiana Eye and Laser Center•Monroe, LA

13d

About The Position

Responsible for scheduling ophthalmic surgeries at the ambulatory surgery center and local hospitals and serving as liaison between patient and surgeon, facility, preop staff, etc. Position requires good understanding of ophthalmic practice and insurance coverage, considerable attention to detail, ability to communicate with patients, surgeons, coworkers and supervisors and a willingness to help in all areas.

Requirements

Consistently schedules surgery days to the mutual satisfaction of the patient, the surgeon and the facility staff.
Communicates to the patients in a manner that instills understanding and confidence about their upcoming procedure.
Understands A-scans, corneal topography, IOL calculations, photos, glaucoma, visual field testing, and other terminology and diseases as required.
Understands and can explain LASIK surgery.
Understands the characteristics of common anterior segment and oculoplastic disorders.
Understands and communicates well with patients about cataract surgery, YAG lasers and oculoplastic procedures.
Understands and follows procedures for surgical and procedural consents.
Displays consistent professionalism.
Is energetic and empathetic with patients.
Consistently displays positive rapport with fellow employees.
Cooperates with supervisory staff and physicians.
Takes pride and ownership in success and image of Practice.
Demonstrates initiative in accomplishing practice goals.
Able to work in a fast-paced environment.
Ability to multi-task.
Ability to work with EMR systems.
Must be able to communicate clearly through written word.
Must be able to communicate clearly through telephone using proper customer service etiquette.
Must be able to accurately enter data into the computer.
Highschool Diploma or equivalent.
Previous experience or training in this or a similar position.

Nice To Haves

2 years in Medical Practice Experience highly preferred.
Ophthalmology practice preferred.

Responsibilities

Maintains surgical schedule for surgeons.
Communicates with patients about: Scheduling
Preop testing and visits
Insurance requirements
Surgical consents
Facility ownership disclosures
Transportation requirements
Financial requirements and
Financial hardship assistance
IOL/SX Options
Pre/Post SX drops
Arranges for preop testing.
Schedules preop visits.
Coordinates paperwork.
Maintains patient confidentiality.
Attends required meetings.
Keeps up with daily log and weekly spreadsheet.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.