Patient Coordinator

About the position

The position involves delivering a distinctive patient experience both in person and over the phone. The role requires answering calls and scheduling new and existing patients for dental treatment, welcoming patients into the office, and gathering necessary information such as patient demographics, insurance information, and updated health history. Additionally, the candidate will maintain a clean and welcoming patient waiting area, collect patient payments, and update necessary documents in the patient chart. Outbound calls to confirm upcoming appointments and performing additional duties such as assisting with laundry, taking out the trash, and refilling supplies in restrooms are also part of the job.

Responsibilities

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for dental treatment
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Update necessary documents into patient chart
• Make outbound calls to patients for confirming upcoming appointments
• Perform additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in the office

Requirements

• At least 1 year of experience in a dental front office setting
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented