Patient Coordinator - Health Express

South Shore Health•Pembroke, MA

4d•$19 - $26

About The Position

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas. Compensation Pay Range: $19.09 - $25.69 Schedule: hours may vary depending on the needs of the urgent care including weekends and holidays; flexibility required • Maintain patient's safe passage in and out of the practice • Answer front desk phone calls. • Anticipate needs of patients, and the doctor • Respond to patient's concerns • Maintains patient confidentiality • Demonstrate excellent customer service skills, check patients in and out utilizing our electronic internal practice management system. • Confirm patient information at the time of check in. • Complete / confirm insurance eligibility; correctly identifying type of visit for patient. • Explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required. • Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits. • Maintain optimum customer service and patient confidentiality. • Other duties as assigned. Qualifications: • High School Diploma • Externship/Internship within related healthcare practice preferred. Minimum Education - Preferred High school or equivalent Minimum Work Experience 2 years working experience. Ability to interact effectively and in a supportive manner with persons of all backgrounds Excellent telephone skills and etiquette Ability to work well under pressure Ability to work accurately and efficiently Must have computer knowledge Varied hours, including alternating weekend shifts. May be asked to travel to other sites for coverage Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Requirements

High School Diploma
2 years working experience
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Excellent telephone skills and etiquette
Ability to work well under pressure
Ability to work accurately and efficiently
Must have computer knowledge
Varied hours, including alternating weekend shifts
May be asked to travel to other sites for coverage

Nice To Haves

Externship/Internship within related healthcare practice preferred

Responsibilities

Greet patients and visitors and determines nature of the visit
Direct all people to the appropriate location and services
Escorting patients to treatment areas
Maintain patient's safe passage in and out of the practice
Answer front desk phone calls
Anticipate needs of patients, and the doctor
Respond to patient's concerns
Maintain patient confidentiality
Demonstrate excellent customer service skills
Check patients in and out utilizing our electronic internal practice management system
Confirm patient information at the time of check in
Complete / confirm insurance eligibility
Correctly identifying type of visit for patient
Explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required
Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits
Maintain optimum customer service and patient confidentiality
Other duties as assigned