Patient Coordinator (Bilingual, Spanish)

Hero Practice Services•Albuquerque, NM

2d•$17 - $22

About The Position

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork. Working at Hero or one of its affiliated practices is both a career and a calling. Join us – be a Hero! We are currently seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice. This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice. Pay range: $16.50-$22/hr

Requirements

Attention to detail and the ability to handle a diverse workload
Strong interpersonal skills and a friendly and outgoing demeanor

Nice To Haves

Bilingual a plus
Preferred knowledge of Microsoft Office, including Word and Excel, and eCW
Previous dental experience a plus

Responsibilities

Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete
Call patients regarding appointment confirmations, reminders, and cancellations
Adhere to scheduling best practices to ensure the patient’s time is being optimized
Review patient and family health needs to ensure all needs are met
Coordinate patient flow by keeping the appointment schedule organized and full
Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

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