Patient Coordinator

Akumin•Brookfield, CT

20d•$18 - $23

About The Position

Welcome to Northeast Radiology an Akumin Company! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us! The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. Bilingual Spanish speaking strongly preferred Specific duties include, but are not limited to: Greets and assists patients, customers and visitors in person and over the phone. Will perform patient registration in various systems. Answers all phone calls in a professional and courteous manner. May collect monies for time-of-service patient responsibility. May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: May perform preliminary screening of patients prior to procedures, which may include medical history. May transport patient to/from the exam room. May assist in patient transfer on/off the exam table. May transport patient to/from the exam room. May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation In the mobile setting, may assist in preparing the unit for transport. Will maintain a clean and organized work area. May order supplies and ensure the work area is properly stocked. Documentation Will ensure accuracy of patient records. May schedule patient appointments and obtain insurance verification and/or authorization. May prepare medical records for physicians, patients and customers. Ensures accurate documentation of patient visits in various electronic systems and on written documents. May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. Performs all duties within HIPAA regulations. Other duties as assigned.

Requirements

High School Diploma or equivalent experience required.
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. For Fixed Radiology, CPR Certification is a plus.
As applicable, valid state driver's license required.
Ability to work at several locations required.
Strong customer service skills.
Organizational and multi-tasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination is/may be a condition of employment.

Nice To Haves

Six months customer service or related experience and/or training.
Knowledge of medical terminology is a plus.
Bilingual in Spanish is a plus.

Responsibilities

Greets and assists patients, customers and visitors in person and over the phone.
Will perform patient registration in various systems.
Answers all phone calls in a professional and courteous manner.
May collect monies for time-of-service patient responsibility.
May be responsible for verifying insurance coverage and obtain prior authorization.
May perform preliminary screening of patients prior to procedures, which may include medical history.
May transport patient to/from the exam room.
May assist in patient transfer on/off the exam table.
May transport patient to/from the exam room.
May provide the patient with preliminary and post-procedure instructions.
In the mobile setting, may assist in preparing the unit for transport.
Will maintain a clean and organized work area.
May order supplies and ensure the work area is properly stocked.
Will ensure accuracy of patient records.
May schedule patient appointments and obtain insurance verification and/or authorization.
May prepare medical records for physicians, patients and customers.
Ensures accurate documentation of patient visits in various electronic systems and on written documents.
May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
Performs all duties within HIPAA regulations.
Other duties as assigned.