Patient Coordinator - HHT Center

University of Utah Health•Salt Lake City, UT

1d•Onsite

About The Position

As a patient-focused organization, University of Utah Health aims to enhance the health and well-being of individuals through patient care, research, and education. This mission is supported by a culture of collaboration, excellence, leadership, and respect, with staff committed to values such as compassion, innovation, responsibility, integrity, quality, and trust. The Patient Coordinator is responsible for the full life-cycle coordination of patient care, acting as a liaison between patients and the healthcare system. This role involves managing patient needs, coordinating services across various care teams and facilities, answering patient questions, and collaborating with an interdisciplinary team to facilitate resource and discharge planning for optimal patient outcomes. University of Utah Health is an integrated academic healthcare system comprising five hospitals (including a level 1 trauma center), eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. It is nationally recognized for academic research, quality standards, and patient experience. The system also includes a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health, educating over 1,250 providers annually, handling over 2 million patient visits, and managing research grants exceeding $350 million. University of Utah Hospitals and Clinics oversees the clinical operations of the larger health system.

Requirements

Associate's degree in a Health Care, Business, Communications, related field, or the equivalency.
Two years of applicable experience.

Nice To Haves

Competency in electronic patient charting and scheduling.
Experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.

Responsibilities

Schedules patient appointments, tests and procedures and ensures the coordination of patient care plans across interdisciplinary teams.
Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.
Assesses escalated patient questions and ensures the coordination of care plans.
Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.
Triage referrals from physicians, both internal and external, in addition to self-referred patients.
Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.
Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
Provides detailed patient instructions and education in collaboration with providers and other clinical staff.
Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.
Assists in the coordination of seminars and community outreach activities.
Monitors program performance and coordinates any programmatic development within the team.
Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.