Patient Coordinator (43371)

UROLOGY CLINICS OF NORTH TEXAS PLLC•Rockwall, TX

1d•Onsite

About The Position

Urology Clinics of North Texas is seeking a Patient Coordinator for their Dallas location. This role is primarily responsible for greeting patients upon their arrival, checking them in for appointments, and assisting patients, co-workers, and physicians as needed. The position involves a variety of front desk and administrative duties to ensure smooth office operations and patient satisfaction.

Requirements

Must have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others
Must maintain professional appearance and demeanor at all times
Must have the ability to multitask and pay close attention to detail
Must have the knowledge of medical office methods and procedures
Must have basic computer skills and an understanding of the practice’s computer system (EMR/PM/Scheduling)
Must have a High School Diploma or equivalent

Responsibilities

Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)
Prepares AUA’s, New Patient, PQRI, and Medical History Forms
Scans patient’s insurance card and driver’s license and uploads to the patients chart
Emails the Insurance Verification Representative if the Benefits Sheet states “Scan Card”
Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date
Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician
Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator
Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets
Assists with check-out duties when necessary
Ensures all cabinets are stocked with daily work items
Performs other tasks and duties as may be added from time to time
Performs special projects as assigned by the administrator, supervisor, or other members of management
Maintains a basic understanding of urology-related conditions, diseases and procedures
Utilizes good communication skills during interactions with patients and co-workers
Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care
Responsible for lobby appearance, ensuring it appears tidy at all times
Ensures there is always an assortment of magazines and newspapers in the lobby for patients to read
Ensures all magazines are placed on the magazine rack/tables and garbage disposed of at the end of the day
Analyzes any patient questions and/or complaints and determines proper courses of action to take