Patient Coordinator
About The Position
Avance Care is a rapidly expanding independent primary care network with 35 practice locations across North Carolina, including the Triangle, Charlotte Region, and Wilmington. The organization is dedicated to redefining healthcare by offering comprehensive, compassionate services that support the holistic well-being of its patients. The Patient Coordinator role, as a Front Desk team member, is crucial as the first point of contact for patients. This position involves creating a welcoming environment and ensuring a seamless and supportive experience from patient check-in to check-out. It is a full-time role, requiring 12-hour weekday shifts, and operates within a busy, fast-paced clinic environment.
Requirements
- At least one year of Medical Front Desk experience
- Strong verbal and written communication
- Ability to maintain confidentiality and integrity
- Growth mindset
- Flexibility and resilience
Nice To Haves
- Related degree
Responsibilities
- Meet, greet, and assist patients promptly, efficiently, and in a professional manner
- Set up new patients and update current patients’ information in the EMR system
- Schedule and reschedule appointments, as well as coordinate walk-in patients
- Answer phone calls promptly and relay messages when necessary
- Maintain the front desk and reception area in an organized, orderly fashion
- Collect co-payments, deductibles, and co-insurances
- Process referrals and provide complete and accurate referral information to our patients
- Balance cash register and ensure all credit payments are accurate
- Explain fees, services, and policies
Benefits
- Comprehensive benefits package available on the first of the month following 30 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
