Patient Coordinator, Spine Center
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Patient Coordinator will support the Spine Center at New England Baptist Hospital. The anticipated schedule will be Monday-Thursday 8:30am - 5pm, Friday 8am - 4:30pm, however could adjust based on facility needs. Job Description: PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: 1. Scheduling /Pre-registration Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol. Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity. Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies. Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance) 2. Patient Management Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments. Follows HIPAA guidelines while maintaining confidentiality of all protected health information. Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance) 3. Administrative Liaison between the department and other offices, departments Process inbound faxes according to department protocol. Responsible for document scanning as needed 4. Teamwork Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently Help cover coworkers for time off 5. Other Performs other department job duties as needed to promote excellent patient experience and clinic efficiency. Assists other Administrative staff with duties
Requirements
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
- Ability to remain calm in stressful situations.
- High School diploma or equivalent.
Nice To Haves
- Basic knowledge of Microsoft Office programs – Word and Excel
- Ability to multi-task
- Excellent verbal and written communication skills
- Basic knowledge of Medical Terminology
- Previous healthcare related experience
- Associate's Degree preferred.
Responsibilities
- Scheduling outpatient appointments
- Pre-registration of patients
- Patient interviews
- Updating the hospital computer system
- Answering telephones/voicemail
- Scheduling, changing, and canceling appointments
- Responding to patient, physician offices, insurance companies and other NEBH departments
- Resolving patient concerns
- Process inbound faxes
- Document scanning
- Work cooperatively with fellow employees
- Help cover coworkers for time off
- Performs other department job duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
