Patient Coordinator

Cosmetic Physician Partners • Philadelphia, PA

23d • Onsite

About The Position

This is a full time position requiring 40 hours per week. The role is onsite with standard working hours 8:30AM-5PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Requirements

• 2-3 years of experience in a healthcare setting, preferably within a plastic surgery or dermatology practice.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal and communication skills, with a compassionate approach to patient care.
• Proficiency in Microsoft Office and electronic medical records (EMR) systems.
• Knowledge of patient rights and medical-legal requirements for information release.
• Familiarity with medical terminology, particularly in plastic surgery and dermatology.
• Ability to maintain patient confidentiality and adhere to ethical standards.
• Team player with the ability to work independently.
• Commitment to providing exceptional patient care and service.

Responsibilities

• Schedule initial consultations, following the strategic steps outlined in the Patient Care Specialist Guide to discuss patient goals, surgical timelines, and financial budgets.
• Greet and room new patients at their consultations, ensuring a smooth experience by adhering to the new consult flow in the Patient Care Specialist Guide.
• Present detailed surgical quotes to patients, addressing any questions or concerns.
• Manage patient inquiries, follow up with leads, and track their progress using CRM lead management software.
• Oversee the preoperative process, including scheduling Preoperative appointments and creating comprehensive Preoperative Checklists & Packets (both electronic and hard copies) for patients.
• Order necessary labs and preoperative testing, ensuring timely and accurate results.
• Send Surgery Scheduling Forms, lab results, and consult notes to the surgical center to ensure seamless coordination.
• Manage all aspects of patient payments, ensuring accuracy and timeliness.
• Input and facilitate the submission of prescription medications, coordinating with pharmacies and patients as needed.
• Assist in ordering medical supplies and surgical garments, ensuring availability for upcoming procedures.
• Take and upload patient before-and-after photos, maintaining a visual record of their progress.
• Maintain patient charts with up-to-date medical records and thorough documentation, ensuring compliance with clinic policies and regulatory standards.
• Follow up with patients’ post-surgery to provide support, address any concerns, and gather feedback to enhance their experience.
• Encourage and facilitate patient reviews to contribute to the clinic’s reputation for excellence.
• Handle incoming calls with professionalism and empathy, providing accurate information and directing inquiries to the appropriate team members.
• Implement and manage sales strategies to drive revenue and contribute to the growth of the center.

Benefits

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees