Patient Coordinator

OneOncology•Oviedo, FL

29d

About The Position

At Mid Florida Cancer Centers, we utilize the latest technology and research to provide the most effective treatments possible. From chemotherapy to radiation to nutrition and exercise, our doctors, caregivers and researchers are dedicated to your health and well-being. Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. Job Description: Essential Duties and Responsibilities • Schedule, confirm, and manage patient appointments across multiple providers, ensuring optimal utilization of clinic schedules. • Serve as the first point of contact for patients in person and via phone, addressing inquiries and routing requests to appropriate staff. • Verify patient demographics, insurance information, and referral authorizations prior to appointments. • Collect and enter patient information accurately into the electronic health record (EHR) system. • Coordinate referrals and pre-authorizations with insurance carriers and specialist offices. • Communicate appointment reminders, preparation instructions, and follow-up care information to patients. • Collaborate with clinical staff to ensure smooth patient flow and minimize wait times. • Handle patient concerns, complaints, and feedback professionally, escalating issues as necessary. • Maintain accurate and up-to-date records of patient interactions and appointment outcomes. • Consistently meet productivity and quality standards while maintaining good attendance. • Other duties as assigned. Education and Experience • High school diploma or equivalent required. • 2 years of experience in a medical office, clinic, or healthcare setting preferred. • Experience with electronic health record (EHR) systems preferred. • Knowledge of medical terminology, insurance verification, and prior authorization processes preferred. Knowledge, Skills, and Abilities • Exceptional patient service skills with a compassionate and professional demeanor. • Strong organizational and time management skills to handle a high volume of patient interactions. • Ability to work independently with minimal supervision in a fast-paced clinical environment. • Effective verbal and written communication skills to coordinate with patients, providers, and staff. • Attention to detail in managing scheduling, documentation, and insurance processes. • Ability to maintain patient confidentiality and adhere to HIPAA regulations at all times. • Problem-solving skills to address scheduling conflicts, patient concerns, and workflow challenges. • Positive attitude with a commitment to high-quality patient care and satisfaction. • Ability to remain calm and composed when managing difficult or sensitive patient situations. Benefits and Offerings • Medical, Dental, and Vision Benefits. • 401K • Employee Assistance Program. • Life Insurance. • Paid Time Off. Work Environment / Physical Demands • Primarily sedentary role with extended periods of sitting at a workstation. • Frequent use of computer, telephone, and other office equipment throughout the workday. • May involve occasional light lifting of office supplies or patient materials. • Requires frequent communication with patients, providers, and staff in person and via phone or other communication tools. • Must adhere to infection control and workplace safety standards as applicable. At Mid Florida Cancer Centers, we utilize the latest technology and research to provide the most effective treatments possible. From chemotherapy to radiation to nutrition and exercise, our doctors, caregivers and researchers are dedicated to your health and well-being.

Requirements

High school diploma or equivalent required.
Exceptional patient service skills with a compassionate and professional demeanor.
Strong organizational and time management skills to handle a high volume of patient interactions.
Ability to work independently with minimal supervision in a fast-paced clinical environment.
Effective verbal and written communication skills to coordinate with patients, providers, and staff.
Attention to detail in managing scheduling, documentation, and insurance processes.
Ability to maintain patient confidentiality and adhere to HIPAA regulations at all times.
Problem-solving skills to address scheduling conflicts, patient concerns, and workflow challenges.
Positive attitude with a commitment to high-quality patient care and satisfaction.
Ability to remain calm and composed when managing difficult or sensitive patient situations.
Primarily sedentary role with extended periods of sitting at a workstation.
Frequent use of computer, telephone, and other office equipment throughout the workday.
May involve occasional light lifting of office supplies or patient materials.
Requires frequent communication with patients, providers, and staff in person and via phone or other communication tools.
Must adhere to infection control and workplace safety standards as applicable.

Nice To Haves

2 years of experience in a medical office, clinic, or healthcare setting preferred.
Experience with electronic health record (EHR) systems preferred.
Knowledge of medical terminology, insurance verification, and prior authorization processes preferred.

Responsibilities

Schedule, confirm, and manage patient appointments across multiple providers, ensuring optimal utilization of clinic schedules.
Serve as the first point of contact for patients in person and via phone, addressing inquiries and routing requests to appropriate staff.
Verify patient demographics, insurance information, and referral authorizations prior to appointments.
Collect and enter patient information accurately into the electronic health record (EHR) system.
Coordinate referrals and pre-authorizations with insurance carriers and specialist offices.
Communicate appointment reminders, preparation instructions, and follow-up care information to patients.
Collaborate with clinical staff to ensure smooth patient flow and minimize wait times.
Handle patient concerns, complaints, and feedback professionally, escalating issues as necessary.
Maintain accurate and up-to-date records of patient interactions and appointment outcomes.
Consistently meet productivity and quality standards while maintaining good attendance.
Other duties as assigned.