Patient Coordinator

Akumin•Kissimmee, FL

1d•Onsite

About The Position

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. This role ensures documentation and patient records are prepared and organized, and that patients have a clear understanding of what to expect during and after their appointment. Akumin Operating Corp. and its divisions are an equal opportunity employer committed to diversity. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Akumin offers an exceptional career in outpatient care, recognized as a trusted national partner for hospitals, health systems, and physician groups, providing comprehensive radiology and oncology services with a steadfast focus on patient care. Joining the team provides access to cutting-edge technologies, a supportive work environment driven by trust and collaboration, and opportunities for personal and professional growth. Akumin provides a comprehensive range of top-quality outpatient radiology and oncology services, including state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans, ensuring critical services are accessible and effective for improved patient outcomes and community well-being.

Requirements

High School Diploma or equivalent experience required
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire
For Fixed Radiology, CPR Certification is a plus
As applicable, valid state driver's license required
Ability to work at several locations required
Strong customer service skills
Organizational and multi-tasking skills
Basic knowledge of computer applications and programs
Local travel may be required to support multiple sites
The COVID-19 vaccination is/may be a condition of employment
Successfully complete a pre-employment background check and drug screen as a condition of employment

Nice To Haves

Six months customer service or related experience and/or training
Knowledge of medical terminology is a plus
Bilingual in Spanish is a plus

Responsibilities

Greets and assists patients, customers and visitors in person and over the phone
Perform patient registration in various systems
Answers all phone calls in a professional and courteous manner
May collect monies for time-of-service patient responsibility
May be responsible for verifying insurance coverage and obtain prior authorization
May perform preliminary screening of patients prior to procedures, which may include medical history
May transport patient to/from the exam room
May assist in patient transfer on/off the exam table
May provide the patient with preliminary and post-procedure instructions
In the mobile setting, may assist in preparing the unit for transport
Will maintain a clean and organized work area
May order supplies and ensure the work area is properly stocked
Will ensure accuracy of patient records
May schedule patient appointments and obtain insurance verification and/or authorization
May prepare medical records for physicians, patients and customers
Ensures accurate documentation of patient visits in various electronic systems and on written documents
May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer
Performs all duties within HIPAA regulations
Other duties as assigned