Patient Coordinator

Eastern CT Hematology and Oncology•Norwich, CT

27d•Hybrid

About The Position

The Patient Coordinator works alongside the medical assistants and providers. This position is responsible for supporting the adminsitrative needs of the practice, patients and schedules. Maintain an organized workflow of providers' clinics. Schedule radiology as requested by providers within the correct time frame when urgent and forward to the radiology scheduler when routine. Answer incoming calls promptly and assist the caller or direct them to the correct contact/department. Document all work within patient charts. Contact patients with appointment dates and time. Answer patient questions and/or return patient calls in a timely manner. Maintain and monitor EMR inbox, Email, and Teams, responding to all appropriately and accordingly. Notify Director of Practice Operations of any schedule changes/requests from the providers. Attend department meetings and in-service training as required. Cover other providers as needed. Maintain HIPAA policies and procedures. Other duties as assigned.

Requirements

Associate degree or equivalent experience in a healthcare setting. Applicable experience can be substituted for a formal degree.
At least two years of experience in a customer service role, healthcare preferred.
Experience booking radiology scans.
EHR experience required.

Responsibilities

Maintain an organized workflow of providers' clinics.
Schedule radiology as requested by providers within the correct time frame when urgent and forward to the radiology scheduler when routine.
Answer incoming calls promptly and assist the caller or direct them to the correct contact/department.
Document all work within patient charts.
Contact patients with appointment dates and time.
Answer patient questions and/or return patient calls in a timely manner.
Maintain and monitor EMR inbox, Email, and Teams, responding to all appropriately and accordingly.
Notify Director of Practice Operations of any schedule changes/requests from the providers.
Attend department meetings and in-service training as required.
Cover other providers as needed.
Maintain HIPAA policies and procedures.
Other duties as assigned.