Patient Coordinator

Orthopaedic Specialty Institute Medical Group of Orange County • Laguna Hills, CA

2d

About The Position

This position is responsible for coordinating patient care, including scheduling appointments and procedures, and obtaining medical insurance prior authorizations and medical clearances. This is a Full-Time Non-Exempt position. Essential Job Functions include but are not limited to : Answer the phone in a professional and courteous manner Schedule new patient, follow ups and post-operative patient appointments using EMR Epic system Submit authorizations for HMO & PPO insurance for physical examination scans, follow-up appointments and scheduled surgery procedures Schedule surgery procedures at various hospital facilities using the assigned booking template for each hospital and assigned surgery block time for each facility Post weekly scheduled surgeries on calendar for daily view Responsible for sending pre-operative notice to Primary Care Physicians about upcoming patient surgeries Responsible for obtaining pre-operative Medical Clearance from Medical Doctors Accountable for providing appropriate braces prior to surgery Assures appropriate coordination with other hospital departments when surgical specialties occur Complete bi-weekly statistical reports, such as form fees, co-pays, medical records, etc. Expectations : Maintain confidentiality Follow the chain of command Prioritize tasks by level of importance to meet deadlines Complete tasks in a timely manner

Requirements

• High School Diploma required
• Basic computer skills required
• Surgery or Procedure Scheduling experience - 1 year required
• Understanding of EPM/HER system
• Knowledge of insurance authorizations
• Knowledge of the scheduling process
• Knowledge of medical terminology
• High degree of initiative, judgment, discretion, and decision-making
• Strong organizational and prioritization skills
• Ability to establish and maintain effective internal and external working relationships
• Excellent verbal and written communication
• Ability to read and interpret medical documents
• Ability to set priorities among multiple requests
• Ability to interact easily and effectively with others
• Ability to share expertise and knowledge with staff to maintain and improve workflow

Nice To Haves

• Experience in an Medical Practice preferred
• Experience with NextGen preferred

Responsibilities

• Answer the phone in a professional and courteous manner
• Schedule new patient, follow ups and post-operative patient appointments using EMR Epic system
• Submit authorizations for HMO & PPO insurance for physical examination scans, follow-up appointments and scheduled surgery procedures
• Schedule surgery procedures at various hospital facilities using the assigned booking template for each hospital and assigned surgery block time for each facility
• Post weekly scheduled surgeries on calendar for daily view
• Responsible for sending pre-operative notice to Primary Care Physicians about upcoming patient surgeries
• Responsible for obtaining pre-operative Medical Clearance from Medical Doctors
• Accountable for providing appropriate braces prior to surgery
• Assures appropriate coordination with other hospital departments when surgical specialties occur
• Complete bi-weekly statistical reports, such as form fees, co-pays, medical records, etc.
• Maintain confidentiality
• Follow the chain of command
• Prioritize tasks by level of importance to meet deadlines
• Complete tasks in a timely manner

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED