Patient Coordinator

Tots to Teens Dental Group•San Antonio, TX

17d•Onsite

About The Position

Join Our Team as a Patient Coordinator at Tots to Teens Pediatric Dentistry & Orthodontics - Culebra (West San Antonio) Clinic (Part of the Tots to Teens Dental Group)! We are seeking a compassionate, professional Patient Coordinator who is eager to build a long-term career and grow with us. If you enjoy helping families, working in a fast-paced environment, and contributing to a positive office culture and community, we’d love to meet you! About the Role As a Patient Coordinator, you will play a key role in creating a welcoming and seamless experience for our patients and their families. Your responsibilities would include, but not be limited to the following: Greeting patients and guests with a warm, professional demeanor Explaining treatment plans clearly and confidently Presenting payment options and assisting patients with financial arrangements Managing incoming calls with excellent phone etiquette and assessment skills Supporting clear and positive communication between management and staff Coordinating patient scheduling to optimize daily workflow and staff productivity Ensuring daily tasks, office objectives, and production goals are met Assisting with inside and outside marketing initiatives Preparing and submitting clean insurance claims Who We’re Looking For We’re seeking someone who is personable, dependable, and thrives in a busy office setting. You should enjoy working with children and families, value teamwork, and be committed to maintaining the highest level of customer service and professionalism.

Requirements

High school diploma or equivalent
Minimum 1 year of dental front office experience
Knowledge of dental terminology
Basic computer proficiency (dental software, Word, Excel)
Strong communication skills
Ability to make informed decisions with or without supervision
Reliable, punctual, and self-motivated
Texas Medicaid experience (Preferred)
Bilingual in Spanish (Preferred)

Nice To Haves

Knowledge of dental plans and insurance terminology
2+ years of dental office experience
Outgoing, approachable, and patient-focused
Strong organizational and administrative skills
Demonstrated ability to provide exceptional customer service

Responsibilities

Greeting patients and guests with a warm, professional demeanor
Explaining treatment plans clearly and confidently
Presenting payment options and assisting patients with financial arrangements
Managing incoming calls with excellent phone etiquette and assessment skills
Supporting clear and positive communication between management and staff
Coordinating patient scheduling to optimize daily workflow and staff productivity
Ensuring daily tasks, office objectives, and production goals are met
Assisting with inside and outside marketing initiatives
Preparing and submitting clean insurance claims