Patient Coordinator (Mountain View Optometry)

Vsp Ventures Optometric Solutions Llc • Mountain View, CA

9d • Onsite

About The Position

General Summary The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience Essential Functions Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies Responsible for keeping an organized front desk and front entry at all times Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested. Job Specifications Typically has the following skills or abilities: One to two years of administrative experience with at least one year providing administrative support Demonstrated ability to successfully perform multiple tasks in a fast-paced environment Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Requirements

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees