Patient Coordinator

Lifepoint Health • Kennewick, WA

14d • $21 - $31

About The Position

The Patient Experience Coordinator plays a pivotal role in the Patient Access department, dedicated to ensuring an exceptional patient experience from registration through discharge. This position combines comprehensive patient registration duties, staff training and development, quality assurance, and schedule management to maintain seamless operations and high patient satisfaction

Requirements

• High school diploma or equivalent - Required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)

Nice To Haves

• 2 years Medical Office experience Preferred
• Experience with Medical Referrals Preferred

Responsibilities

• Perform all duties of the Registration Clerk position.
• Possesses a full working knowledge of each position within the Patient Access Department.
• Updates department Procedure manual based on any changes or revisions of the process established in each location.
• Performs and oversees all patient registration activities, ensuring accuracy and completeness of patient information.
• Assist patients with completing necessary documentation and provide clear, helpful information about hospital services and procedures.
• Utilize and update hospital information systems (e.g., Paragon) to maintain accurate and up-to-date patient records.
• Performs Training to all new and Existing Patient Access Staff
• Teaches new staff by utilizing the training agenda and requires each staff member to sign off on training schedule upon completion of each section as trained.
• Develops new employee assessments and completes assessment at conclusion of initial 4-week training sessions.
• Monitors staff to ensure competent in assigned positions.
• Responsible for the daily account registration audits for accuracy, reviews daily reports accordingly.
• Oversees the daily work routines and addresses any processes not followed as established per insurance or admitting location processes.
• Monitors department accuracy and schedules training as needed in order to maintain department accuracy standards.
• Enters and maintain information to appropriate logs as required.
• Implement and monitor quality assurance processes to ensure the highest standards of patient registration and data accuracy.
• Conduct regular audits and reviews to identify areas for improvement and implement corrective action
• Collaborate with clinical and administrative teams to streamline processes and enhance overall patient experience.
• Works closely with R1 Patient Financial Services and Case Managers in order to provide up to date information related to accurate registrations on a regular basis.
• Presents all updated information in a group setting or individually in a timely manner in order to maintain department accuracy standards.
• Actively participates on special committees as assigned.
• Willingly accepts new assignments and/or Special Projects as assigned by the Director of Patient Access and Financial Services.
• Provide support by covering callouts and filling gaps in the schedule as needed to maintain uninterrupted patient access services.
• Other Duties as assigned

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees