Patient Coordinator

MedQuest Associates LLC•Winston-Salem, NC

13h•Onsite

About The Position

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join their team. They are a premier manager of outpatient diagnostic imaging facilities, dedicated to their team members' growth and development. The company, founded in 1996, is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, MedQuest operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. They provide expert solutions including mammography, MRI, CT, ultrasound, and X-ray, and use proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and the company is growing to meet demand. This full-time position is located at Novant Health Breast Center Winston Salem, 2025 Frontis Plaza Blvd Ste 300 Winston-Salem, NC 27103.

Requirements

High School Diploma or equivalent
0 - 2+ years of experience working in a customer support role or hospitality field
Strong customer service background and focus
Professional written and verbal communication skills
Working knowledge and ability to perform accurately and efficiently on computer
Demonstrated ability to multi-task
Ability to work in a fast-paced environment

Nice To Haves

Experience working in a physician practice or other type of medical services office
Knowledge of medical terminology
Prior patient collections experience in a medical setting
Medical records experience
Bachelor’s Degree

Responsibilities

Serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf
Welcome all patients and their family members into the imaging center
Make patients and all visitors feel comfortable
Anticipate and attend to the needs of patients
Check patients in
Answer the telephone
Route incoming calls to the appropriate party
Schedule patient appointments
Collect balances from patients’ financial responsibility at time of service
Perform other front office/desk duties as necessary