Patient Coordinator

Giving Home Health Care•Oak Ridge, TN

9d•$23 - $35

About The Position

The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience.

Requirements

Strong work ethic and focus on patient care.
Proficient in time management, organizational skills, and scheduling.
Excellent customer service and relationship-building abilities.
Strong communication, interpersonal, and presentation skills.
Energetic, outgoing, and comfortable in an ever-changing environment.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
Proven ability to work independently and efficiently without close supervision.
Strong reading and writing skills.
Adaptability, flexibility, and strategic thinking.
Understanding of HIPAA and maintaining confidentiality.
Valid driverâs license, car insurance, and dependable transportation for patient visits and appointments.
Mandatory background check by the Department of Health.
Associate-level education (preferred); high school diploma or equivalent required.

Nice To Haves

Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
Medical knowledge and proficiency in medical terminology. (preferred but not required)

Responsibilities

Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation.
Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
Manage a caseload of 50-60 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
Work closely with other departments to ensure the highest quality of patient care.
Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
Assist in the preparation and processing of patient assessments and care plans.
Handle some payroll assistance and compliance paperwork for contractors.
Report and document incident reports as needed.
Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
Meet and exceed performance metrics.

Benefits

Paid Time Off - with additional hours accrued annually based upon tenure
Sick Leave/Bereavement Leave
7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday
$100 monthly cell phone reimbursement (after 1 month of employment)
Overtime pay at time and a half
Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.
401(k) Plan with a company match program
$150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Samâs Club memberships, Amazon Prime memberships, and more)
Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
Competitive mileage reimbursement
Tuition Reimbursement Program
Employee Assistance Program