Patient Coordinator

Akumin•Clearwater, FL

1d•Onsite

About The Position

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. This role ensures documentation and patient records are prepared and organized, and that patients have a clear understanding of what to expect during and after their appointment. Specific duties include greeting and assisting patients, customers, and visitors in person and over the phone, performing patient registration in various systems, and answering all phone calls professionally. The coordinator may collect monies for time-of-service patient responsibility and may be responsible for verifying insurance coverage and obtaining prior authorization. Patient assistance duties may include preliminary screening of patients prior to procedures (including medical history), transporting patients to/from the exam room, assisting in patient transfer on/off the exam table, and providing preliminary and post-procedure instructions. The role also involves work area and supply preparation, such as assisting in preparing a mobile unit for transport, maintaining a clean and organized work area, and potentially ordering supplies. Documentation responsibilities include ensuring accuracy of patient records, scheduling appointments, obtaining insurance verification/authorization, preparing medical records, and ensuring accurate documentation of patient visits in electronic systems and written documents. The coordinator may also assist clinical staff with documentation and image delivery and must perform all duties within HIPAA regulations. Other duties may be assigned.

Requirements

High School Diploma or equivalent experience required.
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
As applicable, valid state driver's license required.
Ability to work at several locations required.
Strong customer service skills.
Organizational and multi-tasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination is/may be a condition of employment.
Successfully complete a pre-employment background check and drug screen as a condition of employment.

Nice To Haves

For Fixed Radiology, CPR Certification is a plus.
Six months customer service or related experience and/or training.
Knowledge of medical terminology is a plus.
Bilingual in Spanish is a plus.

Responsibilities

Perform a variety of customer service and patient care tasks to ensure a positive patient experience.
Ensure documentation and patient records are prepared and organized.
Ensure patients have a clear understanding of what to expect during and after their appointment.
Greet and assist patients, customers and visitors in person and over the phone.
Perform patient registration in various systems.
Answer all phone calls in a professional and courteous manner.
Collect monies for time-of-service patient responsibility (may).
Verify insurance coverage and obtain prior authorization (may).
Perform preliminary screening of patients prior to procedures, which may include medical history (may).
Transport patient to/from the exam room (may).
Assist in patient transfer on/off the exam table (may).
Provide the patient with preliminary and post-procedure instructions (may).
Assist in preparing the unit for transport in the mobile setting (may).
Maintain a clean and organized work area.
Order supplies and ensure the work area is properly stocked (may).
Ensure accuracy of patient records.
Schedule patient appointments and obtain insurance verification and/or authorization (may).
Prepare medical records for physicians, patients and customers (may).
Ensure accurate documentation of patient visits in various electronic systems and on written documents.
Assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer (may).
Perform all duties within HIPAA regulations.
Other duties as assigned.