Patient Coordinator

Deerfield Management Companies•Cary, NC

1d•Onsite

About The Position

Discover a rewarding career path with Avance Care, where innovation meets compassion. Avance Care is a fast-growing company with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. As one of North Carolina’s largest independent primary care networks, Avance Care aims to redefine healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of its patients. This full-time Front Desk team member role is a vital position at the front lines of care, serving as the first point of contact for patients, creating a warm, welcoming environment, and ensuring a smooth, supportive experience from check-in to check-out. The role involves 12-hour weekday shifts with no weekends. The clinic operates in a busy, fast-paced environment, and the ideal candidate thrives under such conditions.

Requirements

Strong verbal and written communication
Ability to maintain confidentiality and integrity
Growth mindset
Flexibility and resilience

Nice To Haves

a related degree
at least one year of Medical Front Desk experience

Responsibilities

Meet, greet, and assist patients promptly, efficiently, and in a professional manner
Set up new patients and update current patients’ information in the EMR system
Schedule and reschedule appointments, as well as coordinate walk-in patients
Answer phone calls promptly and relay messages when necessary
Maintain the front desk and reception area in an organized, orderly fashion
Collect co-payments, deductibles, and co-insurances
Process referrals and provide complete and accurate referral information to our patients
Balance cash register and ensure all credit payments are accurate
Explain fees, services, and policies