Patient Coordinator (All Family Vision Care)

VSP Ventures Optometric Solutions LLC • Corvallis, OR

13d • Onsite

About The Position

The basic function of this role is to evaluate, develop, and manage strategies through practice operations that drive profitable sales growth.

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment; optical experience preferred; multi-unit managed preferred
• State licensure or certification by a nationally recognized optician association as an optician is preferred
• Proven track record of sales growth through sales skills and accountability for sales results
• Ability to facilitate, train, coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
• Ability to recruit and select associates/teams
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
• Strong influence and communication skills at all levels

Responsibilities

• Provide day-to-day management and resources to the practice or practices, including development of plans, supported by a positive and productive patient environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention
• Manage multiple direct reports and/or multiple practice locations
• Plan, develop, organize, implement and direct the day-to-day functions of the practice or practices and their programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for growth and execute plans to achieve growth goals
• Develop the practice budget including profit and loss responsibility of the practice, revenue, expenses and budgeting
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address issues raised by employees and patients, and seek out appropriate solutions to make improvements
• Responsible for recruiting and hiring of staff ensuring that the most qualified candidates are selected
• Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews
• Market the practice in the local community and maintain an excellent public relations program
• Ensure effective communications are maintained within the practice and externally
• Work on special projects and perform other related duties assigned or requested

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees