Patient Coordinator (Hybrid WFH, Digital Weight Loss)

Bariendo•San Francisco, CA

6d•$65,000 - $80,000•Hybrid

About The Position

We are looking for a people-centered, professional, and organized Patient Coordinator to join our team and deliver Bariendo’s signature 6-star care. You’ll be the first point of contact for patients and a crucial part of making their weight loss journey feel smooth, supported, and stress-free. This is a role for someone who thrives in a fast-paced environment, has a concierge mindset, and finds joy in turning complex coordination into calm execution.

Requirements

Service-Driven Experience — 2+ years in a client-facing or administrative role, ideally in healthcare, hospitality, or premium service environments where white-glove support is the norm.
Early Morning Availability — Available to work Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific Time.
Detail-Oriented & Reliable — Comfortable juggling complex logistics with accuracy. You stay organized, catch errors before they happen, and keep things moving smoothly under pressure.
Warm, Clear Communicator — You build trust quickly, make patients feel at ease, and bring empathy and professionalism to every interaction.
Operationally Sharp & Adaptable — Confident discussing pricing and payment options in a direct-pay model, comfortable navigating EHRs and new software, and energized by fast-paced, ever-evolving environments where proactive problem-solving is key.

Nice To Haves

Fluent in Spanish (preferred, not required) — Able to communicate clearly and professionally with Spanish-speaking patients across phone, email, and text.

Responsibilities

Deliver 6-Star Service: Be the warm, welcoming presence patients first encounter. Whether by phone, text, or email, you’ll create a calm, organized, and exceptional experience that reflects Bariendo’s high standards of care.
Own the Booking Process: Coordinate a complex scheduling ecosystem involving physicians, procedure centers,internal teams and external partners. Ensure accurate and timely bookings, confirm authorizations, and proactively follow up to make every procedure seamless.
Be a Concierge for Every Concern: Monitor incoming communications, answer phone calls, and anticipate patient needs before they arise. You’ll be a responsive, empathetic problem-solver who builds trust with every interaction.
Drive Administrative Excellence: Maintain accurate records across our systems, ensure compliance with regulations like HIPAA, and support documentation workflows that enable smooth care delivery.
Support Clinical Flow: Partner with our care team to keep everything moving—double-check paperwork, prep patients for appointments, and help ensure every patient is ready, informed, and confident in their next step.