Patient Coordinator

VIRGINIA WOMENS CENTER INC•Kilmarnock, VA

31d•$17 - $19•Onsite

About The Position

Full-time Opening: 40-hours/week Scheduled Shifts: Monday - Friday Scheduled Hours: 8-hour shifts with 30-minute lunch break, (Mon-Thurs 7:45am-4:15pm, and Fridays 6:45am-3:15pm) Office Location: Kilmarnock, VA 22482 Summary: Follows call center and front desk procedures in accordance with Virginia Women's Center's Service Standards of Excellence for Staff Members. Call center/front desk procedures include but are not limited to appointment scheduling, check-in, and check-out.

Requirements

High school diploma or general education degree (GED).
One year related experience and/or training; or equivalent combination of education and experience.
Knowledge of receptionist tasks, office procedures, paperwork
Knowledge of customer service concepts and office policies
Knowledge of office cash payment policies and procedures
Knowledge of grammar, spelling, and punctuation to type patient information
Skill in operating a keyboard, fax, copy machine, and scanner
Skill in answering the telephone in a pleasant and helpful manner
Skill in maintaining departmental quality assurance and quality control standards
Ability to stay current with numerous changing insurance company policies
Ability to communicate with patients to ascertain patient information and scheduling needs
Ability to organize and prioritize tasks effectively
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to maintain the strictest of patient confidentiality
Ability to react calmly and effectively in emergency situations
Ability to type 30 words per minute
Accuracy in computer data entry and recording telephone messages
Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner.
Check in patients, verifies and updates insurance and demographic information in the computer.
Scans insurance cards, HIPAA and other documents and attaches to patient database.
Generates PIN and sends secure message to patient for portal registration.
Schedules, coordinates, and reschedules patient appointments on the telephone, patient portal, or during check-out procedures.
Assists patients in navigation of patient portal.
Demonstrates efficient navigation of Electronic Medical Record and pertinent electronic applications.
Advises Business Office concerning patients with collection status.
Collects insurance co-payments/co-insurance, self-pay payments, budget agreement payments, and account balances. Issues receipts and/or Self-pay agreements. Clarifies charges incurred and the insurance/billing processes.
Reviews orders for completeness and accuracy.
Maintains security procedures for money handling during the day; balances payment log against money received.
Maintains adequate inventory of necessary forms and supplies.
Attends required meetings.
Complies with Virginia Women's Center’s policies and procedures. Follows guidelines required by HIPAA, OSHA regulations, and Red Flags Rule. Maintains appropriate attendance and punctuality as defined by Virginia Women's Center policies.

Benefits

Competitive compensation and growth opportunities
Health, dental, and vision insurance
Health savings accounts (HSA) and flex spending accounts (FSA)
401k plan with employer contributions and match
Paid time off and paid holidays
Life insurance both employer-paid and voluntary
Critical illness and accident insurance
Annual employer contribution toward uniforms/scrubs
Employer paid long-term disability benefits and comprehensive employee assistance program
A variety of discount programs offered to employees
Employee referral bonus and peer recognition programs
Company-sponsored FUN events and community volunteer opportunities