Patient Coordinator

Westlake Dermatology P A•Austin, TX

3h•Onsite

About The Position

Westlake Dermatology is accepting applications for the Full Time Monday-Friday Patient Coordinator position at their Far West Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. This position is responsible for checking patients in/out and collection of payment, and has the ability to explain charges and insurance to patients. The coordinator ensures all patient interaction is performed in a professional, accurate and courteous manner.

Requirements

Excellent customer service and communication skills
Ability to work as a team member in a fast-paced environment
Ability to solve problems and manage multiple tasks simultaneously
Highly motivated and well organized with attention to detail
Maintains respectful and positive attitude in dealings with both patients and fellow staff
Professional telephone etiquette and communication skills
Strong computer skills and knowledge of Microsoft Word and Excel
Substantial knowledge of general medical office procedures and terminology
Appropriate sense of discretion in dealing with patient information and difficult situations
Able to handle large transactions with ease
Able to sit for long periods of time
High school diploma required

Nice To Haves

College degree (Associate or Bachelors) preferred
At least one year prior medical office or veterinary experience preferred

Responsibilities

Responsible for patient check-in and greeting each patient in a pleasant and professional manner
Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
Schedule, cancel and reschedule patient appointments
Enter and/or verify accuracy of patient demographic and insurance information information in the computer
Collect payments (co-pay, cosmetic treatment fees, surgery balances, etc.)
Responsible for reconciling/balancing medical records daily
Prepare scheduling deposits per providers as needed
Scan/route provider charts and pre-operational charts
Check internal and Outlook messages daily and respond
Answer office phones promptly & professionally and return voicemails as necessary
Ensure that proper authorization or referral is collected from each patient
Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
Recommend products and answer questions about various skin care products and procedures
Monitor inventory levels of skin care product and replenishes when necessary
Maintain proper office opening and closing procedures
Monitor waiting room to ensure furnishings and magazines are orderly and clean
Assist in general office duties as needed
Follow company policy on all HIPAA procedures/protocols
Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
Follow and respect Employee Policies
Report to work in a timely manner and maintain good attendance