Patient Coordinator

ECHO Associates•Norwich, CT

23d

About The Position

The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Eastern Connecticut Hematology and Oncology (ECHO) Associates is proud to provide expert hematology and oncology care to patients across Eastern Connecticut for over 30 years. Our goal to provide patients and their families with access to the latest treatments and resources in a personalized and compassionate manner. We are a private practice, with the benefits of affiliations with top hospitals in the area. We are independently owned, meaning the patient's needs come first. We go the extra mile to deliver outstanding, cost-efficient care, and ongoing emotional support.

Responsibilities

Maintain an organized workflow of providers clinics.
Schedule radiology as requested by providers within the correct time frame when urgent and forwarding to the radiology scheduler when routine.
Answer incoming calls promptly and assist the caller or direct them to correct contact/department.
Document all work within patient charts.
Contact patients with appointment dates and time.
Answer patient questions and/or return patient calls in a timely manner.
Maintain and monitor EMR inbox, Email, and Teams, responding to all appropriately and accordingly.
Notify Assistant Practice Administrator of any schedule changes/requests from the providers.
Attend department meetings and in-service training as required.
Cover other providers as needed.
Maintain HIPAA policies and procedures.
Other duties as assigned.