Patient Coordinator

Urology Clinics Of North Texas • Flower Mound, TX

403d

About The Position

The Patient Coordinator at Urology Clinics of North Texas is responsible for managing patient check-in processes, ensuring a welcoming environment, and assisting patients and staff with various administrative tasks. This role is crucial for maintaining efficient office operations and providing excellent patient care.

Requirements

• High School Diploma or equivalent.
• 1 year of experience as a Medical Receptionist (preferred).
• Interpersonal skills and verbal/written communication skills to effectively communicate with physicians, nurses, patients, and co-workers.
• Ability to multitask and pay close attention to detail.
• Knowledge of medical office methods and procedures.
• Basic computer skills and understanding of the practice's computer system (EMR/PM/Scheduling).
• Professional appearance and demeanor.

Responsibilities

• Open the office every morning, including unlocking doors, turning on lights, starting computers, and preparing paperwork.
• Prepare AUA's, New Patient, PQRI, and Medical History Forms.
• Scan patient's insurance card and driver's license and upload to the patient's chart.
• Email the Insurance Verification Representative if the Benefits Sheet states 'Scan Card'.
• Ensure each patient reviews and signs their demographic sheet to keep information up to date.
• Collect co-payments, balances, and large amounts prior to the patient being seen by the physician.
• Direct patient complaints or problems to the Front Desk Supervisor or Office Administrator.
• Print off charge tickets for the next day and ensure all data from billing spreadsheets are on the charge tickets.
• Assist with check-out duties when necessary.
• Ensure all cabinets are stocked with daily work items.
• Perform other tasks and duties as assigned by management.
• Maintain a basic understanding of urology-related conditions, diseases, and procedures.
• Utilize good communication skills during interactions with patients and co-workers.
• Achieve and maintain positive working relationships with colleagues, physicians, and other health care providers.
• Maintain the appearance of the lobby, ensuring it is tidy and stocked with reading materials.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED