Patient Coordinator/ Tech

Serene Health•San Diego, CA

6d•$23 - $25

About The Position

This dual-role is designed for a detail-oriented, tech-savvy, and clinically minded individual who thrives in a fast-paced environment. The ideal candidate will support patients throughout their treatment journey by coordinating appointments, managing medication-related requests, and assisting the clinical team in delivering PrTMS (Personalized Repetitive Transcranial Magnetic Stimulation) services. This role requires both administrative excellence and hands-on patient interaction.

Requirements

High school diploma or equivalent; associate degree or medical office experience preferred.
Strong communication and customer service skills.
Ability to multitask, prioritize, and work independently.
Comfortable using EHRs, scheduling platforms, and basic clinical technology.
Professional, calm, and reliable under pressure.

Nice To Haves

Experience in a medical or behavioral health office setting (Preferred).
Experience as an MA, CMA, mental health coordinator, or technician (Preferred).
Bilingual English/Spanish (Preferred).

Responsibilities

Greet and assist patients in person and over the phone with professionalism and empathy.
Schedule new patient intakes, follow-up appointments, and psychiatry or therapy visits.
Verify insurance eligibility and collect required documentation.
Maintain accurate EHR records and patient communication logs.
Serve as a liaison between patients and clinical providers.
Support front desk operations and provide general administrative backup as needed.
Confirm pharmacy information and verify insurance requirements.
Track prior authorizations and communicate with pharmacies or insurers as needed.
Assist providers with telehealth medication visits and patient follow-ups.
Assist providers with setup and delivery of PrTMS treatments.
Obtain qEEG brainwave assessments and manage secure data uploads.
Prepare treatment rooms, complete equipment checks, and ensure patient safety and comfort.
Track treatment outcomes and communicate progress to clinical leadership.
Maintain compliance with internal and regulatory protocols.
Performs other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.