Patient Coordinator Sr Associate - Truhlsen Eye Institute

Nebraska Medical Center • Omaha, NE

383d

About The Position

Join the Truhlsen Eye Institute at Nebraska Medicine as a Sr Associate Patient Coordinator. In this role, you'll manage patient scheduling, referrals, and surgeries, working closely with providers and insurance companies. Strong organizational and communication skills are essential, as most interactions are over the phone. You'll thrive in a fast-paced, independent environment, ensuring seamless patient care and administrative support. If you're a self-starter with a passion for customer service, we'd love to hear from you!

Requirements

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

• Obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals, and other medical organizations/personnel.
• Coordinate patient referrals to designated clinical programs and services.
• Register and schedule patients in a customer service oriented, efficient, and effective manner.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Provide administrative support as necessary to all team members in clinic, surgical and procedural areas.

Benefits

• Up to $5,000/year in tuition assistance.
• 35% discount at Clarkson College.
• Career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees