Patient Coordinator - Sickle Cell

Brown Medicine•Cranston, RI

5d•$55,744 - $91,957•Onsite

About The Position

SUMMARY: Under the general supervision of the Clinical Manager and in cooperation with the Director of the Sickle Cell Adult and Pediatric Program assists in coordinating patient navigation activities for select at risk individuals with Sickle Cell Disease. Provides both clinical and administrative oversight to the program activities and patient care. Provides support and assistance to patients, families, and caregivers through their life span from pediatric to adult in the program. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Support patient comprehension of their diagnosis, treatment plan and next steps, and connect patients to the appropriate licensed clinical professional, as necessary. Support access to specialty care such as assisting patients with scheduling appointments or locating available programs on behalf of the patient. Coordinate patient transportation as needed. Support engagement in primary care including panel-level reminder letters, phone calls and follow up. Identify and address non-medical barriers to health and self-sufficiency such as transportation, housing, income, education, medical coverage or other SDOH. Based on provider referral and patient screening, connect patients to available community resources such as reduced bus fare, taxi vouchers, housing support, income and food support, job training, etc. Establish and maintain positive relationships with community resources and social service agencies to link patient appropriately. Accompanies patients in clinic and coordinates follow-up care. Provides support within effective and realistic time frames. Assists with coordinating appropriate patient and family education and counseling regarding disease and treatment. Enhances patient’s satisfaction by responding to their support needs during illness. Participates in ongoing quality assurance activities, organizing meetings and follow ups. Collects and reports information to ensure compliance with grant expectations and reporting requirements if appropriate. Participates in ongoing education and networking regarding navigation for patients with language barriers. Assists the nurse care manager in coordinating the care of patients identified as high risk and supporting individual care plans. Performs other duties as assigned.

Requirements

EDUCATION: A Bachelor’s degree in a health related field preferred
Personal, unique understanding of the sickle cell experience
Experience working with vulnerable populations with at risk patients and their families in an informal or formal setting.
Ability to work compassionately with a diverse population.
Knowledge of relevant community resources and ability to work collaboratively with community of service providers.
Excellent customer service and communication skills with the ability to discuss delicate matters with patients and providers required.
Ability to work independently and as part of a multidisciplinary team of staff.
Strong organizational skills with a proven ability to prioritize and handle frequent changes in workload and able to manage competing priorities.
Strong problem-solving skills.
Demonstrated knowledge and skills necessary to provide care to patients through the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Responsibilities

Support patient comprehension of their diagnosis, treatment plan and next steps, and connect patients to the appropriate licensed clinical professional, as necessary.
Support access to specialty care such as assisting patients with scheduling appointments or locating available programs on behalf of the patient.
Coordinate patient transportation as needed.
Support engagement in primary care including panel-level reminder letters, phone calls and follow up.
Identify and address non-medical barriers to health and self-sufficiency such as transportation, housing, income, education, medical coverage or other SDOH.
Based on provider referral and patient screening, connect patients to available community resources such as reduced bus fare, taxi vouchers, housing support, income and food support, job training, etc.
Establish and maintain positive relationships with community resources and social service agencies to link patient appropriately.
Accompanies patients in clinic and coordinates follow-up care.
Provides support within effective and realistic time frames.
Assists with coordinating appropriate patient and family education and counseling regarding disease and treatment.
Enhances patient’s satisfaction by responding to their support needs during illness.
Participates in ongoing quality assurance activities, organizing meetings and follow ups.
Collects and reports information to ensure compliance with grant expectations and reporting requirements if appropriate.
Participates in ongoing education and networking regarding navigation for patients with language barriers.
Assists the nurse care manager in coordinating the care of patients identified as high risk and supporting individual care plans.
Performs other duties as assigned.