Patient Coordinator/ Receptionist

Serene Health•Schaumburg, IL

2d•$18 - $22

About The Position

The Behavioral Health Patient Coordinator/ Receptionist will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator/ Receptionist represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.

Requirements

High school diploma or GED required.
Minimum 2+ years of experience in front office work preferred.
Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Exceptional customer service skills and phone etiquette.
Ability to maintain confidential records.
Prolonged periods of sitting at an office desk on the computer.
Lifting: Able to lift up to 15lbs

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Manage front desk, greet clients, and manage office supplies.
Confirm coverage details including deductibles, co-pays, and co-insurance amounts
Provide excellent customer service by answering patient questions about their insurance and benefits.
Implement a screening and triage process to assist potential clients in determining the necessary services.
Answering, returning, scheduling client calls.
Schedule follow up and intake appointments as needed.
The ability to add, update, edit scheduling services.
Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
Perform other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.