Patient Coordinator Lead

Capitol Imaging Services•Montgomery, AL

44d

About The Position

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator Lead to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator Lead, you’ll play a vital role in making each patient, and employee feel seen, heard, and supported.

Requirements

Experience: Minimum 3 years in a healthcare or medical office setting, preferably in radiology or imaging services.
Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in scheduling software and EMR systems
Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.

Responsibilities

Assists with the overall supervision of the clinic on a day-to-day basis.
Monitors and helps evaluate the performance/progress of all employees and gives constructive feedback on a regular basis.
Assists with performance management issues in cooperation with immediate supervisor.
Point of contact for daily staff questions and issues.
First point of contact for problem resolution within the clinic and department, including problems with patients, employees and radiologists.
Assists in the training and orientation of new administrative employees.
Continue developing staff to their full potential and empower staff to make decisions independently while learning from mistakes.
Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.