Patient Coordinator I Concierge Service

McLaren Health Care • Michigan, ND

50d

About The Position

Position Summary: Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.

Requirements

• High school diploma required. Bachelor degree preferred.
• Two years of customer service or healthcare related experience.
• PC and word processing skills are required.
• Good interpersonal skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Knowledge of billing and managed care programs preferred.
• Familiarity with third party insurance verification, authorization and referral procedures preferred.
• Familiarity with cancer-related information and terminology.

Responsibilities

• Answers all incoming customer calls. Identify and triage information needs of caller.
• Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
• Responsible for scheduling appointments requested by customers via email..
• Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
• Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
• Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees