Patient Coordination Supervisor

AFC Urgent Care Portland/Vancouver•Tigard, OR

7h•$24 - $27•Onsite

About The Position

The Patient Coordination Supervisor provides the Tigard HUB employees with an exemplary role model to both externs and other Administrators within the organization. These experienced Administrators will provide leadership and support to other staff members while on duty. This position is integral in pushing the organization to meet company goals by teaching and encouraging fellow staff members as well as completing key projects delegated by the Operations Manager.

Requirements

At least 1 year of experience in a medical office or healthcare setting, required
At least 1 year of experience working with health insurance plans, required
At least 1 year of supervisory experience, required
Excellent verbal and written communication skills
A knack for multitasking—handling phones, emails, and faxes like a pro

Nice To Haves

Experience with EMR systems, preferred

Responsibilities

Coach, train and encourage other Hubsters
Refer performance issues to management
Properly train and provide example as to how other staff must perform to reach goals
Be aware of the KPI performance: Call volume expectation, registration level expectations
Be a "leader" in helping with meeting KPIs
Follow opening and closing tasks and checklists
Track daily billing audits and address issues to management
Be an example to other Admins by exhibiting proper customer service skills
Greet patients over the phone with empathy, clarity, and professionalism
Guide patients through online registration and ensure forms are completed accurately in our EMR
Schedule patient appointments: includes urgent care, Occupational Health, and Workers’ Comp cases, with attention to accuracy and protocol
Be a role model to other staff on proper communications between staff members to include providers as well.
Fill in as a position when team Calls out unexpectedly.
Help with continuous assessment of clinic support staff training needs.
Ensure coordination and collaboration with all staff for proper patient flow on phones and scheduling of appts
Run monthly report to show # calls in vs answered
Spot check 3 EOC from each clinic each day to see full completion & accuracy. Non Covid or FFS
Arrange coverage with HUB employees for vacation or call outs.
Monitor Attendance and call outs as well as tardies. Write ups need to be issued when appropriate
Need to conduct 15’ 1:1s with each team member no longer than 15 min.
Continue to go over and update rules and regs of the HUB Document that exists in Google Sheets
Set expectations with new hires. Set passwords and all log ins upon training
Monitor of the switchboard and how to utilize the queues and who is appropriately logged in