Patient Contact Specialist I

Geisinger Health System • Danville, PA

89d • $15 • Remote

About The Position

Join our team and be a dedicated supporter of patient access and care. Our team receives and places calls to schedule medical appointments for our patients, ensuring alignment with patient preferences and physician-specific guidelines. We collect and maintain accurate, essential patient information related to registration and insurance. We respond to non-scheduling inquiries and route calls appropriately. Geisinger is proud to offer a minimum starting rate of $15.25 per hour for full-time Patient Contact Specialist positions. Higher starting rates are available based on relevant experience. Our shifts that include evening hours receive shift differential of $2.00 per hour during those hours.

Requirements

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year related work experience - Required

Nice To Haves

• Familiarity with medical terminology is strongly preferred.

Responsibilities

• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines.
• Respond to non-scheduling inquiries and route calls appropriately.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Provides one-call resolution whenever possible.
• Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
• Achieves and maintains quality and service goals related to contact center metrics.
• Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
• Assists with training initiatives for new hires.

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Shift differential of $2.00 per hour for evening hours.
• Collaborative work environment that encourages cooperation and collegiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED