Patient Contact Representative

The Orthopedic Institute of Pennsylvania•Camp Hill, PA

About The Position

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation. POSITION SUMMARY: Responsible for scheduling patient appointments in an efficient and timely manner, gathering patient demographics, updating patients to inform them of their appointments, and using technology to coordinate patient care.

Requirements

High school diploma or GED.
One-year work experience, preferably in a medical office setting.
Word processing and computer experience.

Nice To Haves

Knowledge of medical terminology is desirable.

Responsibilities

Answers telephone using standard OIP greeting
Determine caller's needs and address or route calls appropriately
Schedules patient appointments in a prompt, pleasant, and helpful manner, following physician protocols
Answering patient and outside facilities questions (via telephone, portal, etc.)
Processing electronic fax documents
Addressing appointment cancellations/reschedules/confirmations (via telephone, email, portal, direct message, electronic fax, patient communication system)
Preparing patient portal letters to be mailed
Opens/closes switchboard following standard procedure
Provide on-call information to requesting individuals
Logging on to hospital systems to update patient information as needed
Miscellaneous clerical projects or generating reports as requested by Department Lead/Manager