Patient Contact Center Representative - Billing Specialist - CPAR Certification REQUIRED - Mon - Fri 8:00am - 5:00pm - Remote
Northeast Georgia Health System•Oakwood, GA
277d•Remote
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About The Position
This position is responsible for answering incoming and making outbound patient phone calls with regards to billing inquiries and patient collection activities within a high volume call center environment related to professional and facility services in an efficient, friendly, courteous, tactful, calm and helpful manner. Document and code appropriately all work performed. Pursue complete collection activity prior to referring accounts to bad debt agency. Research patient complaints and questions in a timely manner, escalating to leadership as appropriate, and keeping patient informed of progress throughout process.
