Patient Connection Specialist One Health Connections Charlotte PRN

Atrium Health • Charlotte, NC

412d

About The Position

The Patient Connection Specialist at One Health Connections is responsible for providing exceptional customer service and facilitating patient requests in a medical office environment. This role emphasizes effective communication and efficient navigation of enterprise resources to ensure patient satisfaction and achieve departmental goals.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Superior customer service skills and/or call center experience preferred.
• One year of experience in a medical office or healthcare setting preferred.
• Experience with computer applications, preferably Microsoft Office, CRM Software, and EMR Software.

Nice To Haves

• Experience in a fast-paced environment.
• Knowledge of principles of growth and development relevant to patient population.

Responsibilities

• Utilize a telephone answering platform to answer calls for multiple areas efficiently and effectively.
• Maintain expert working knowledge of database applications while ensuring patient privacy.
• Work collaboratively as a team player to achieve departmental goals and metrics.
• Facilitate patient requests in a safe manner according to service line guidelines.
• Engage in active listening and critical thinking to identify caller needs and process calls appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED