Patient Concierge (Clinics & Surgery Center)

University of Minnesota Physicians•Minneapolis, MN

48d•$20 - $29•Onsite

About The Position

Patient Concierge (Clinics & Surgery Center) Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Patient Concierge ensures that patients, their families and guests have an unparalleled excellent experience! This role will serve as the face of the Clinic and Surgery Center (CSC)and as a fount of information, and we proactively set the stage for the patient experience. The person in this position will provide and/or coordinate guest reception, and review and verify appointment information. They will also function as the primary resource person(s) in identifying and resolving patient needs within the (CSC)! This shift is Monday thru Friday 8:30 AM to 5:00 PM. What you will do as a Patient Concierge: Works collaboratively with staff members across clinic(s), departments, and the University Campus Ensures all patient issues are resolved effectively and efficiently, leading to an outstanding patient experience Has full responsibility for all patient check-in, interpreter needs, visit wait coordination and monitoring, tablet questionnaire assistance, education for patients on all building technology, co-pay collection, and patient privacy protection during check-in Communicates optimally with all members of the care team and patient financial services staff, as well as hospital departments to coordinate or facilitate the patient receiving services across settings, including arranging transportation as vital

Requirements

Some post-secondary education or multi-culturally competent
Proven successful office/reception, retail service, and concierge or customer service experience
Good medical terminology and experience with complex medical scheduling
Flexibility to rotate through various areas of facility as needed

Responsibilities

Works collaboratively with staff members across clinic(s), departments, and the University Campus
Ensures all patient issues are resolved effectively and efficiently, leading to an outstanding patient experience
Has full responsibility for all patient check-in, interpreter needs, visit wait coordination and monitoring, tablet questionnaire assistance, education for patients on all building technology, co-pay collection, and patient privacy protection during check-in
Communicates optimally with all members of the care team and patient financial services staff, as well as hospital departments to coordinate or facilitate the patient receiving services across settings, including arranging transportation as vital