Patient Concierge/ Refractive Department

Sight Partners•Seattle, WA

7d•$20 - $24

About The Position

Patient Concierge Northwest Eyes | Ophthalmic Medical & Surgical Practice Be the welcoming face of exceptional eye care. Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice, and we’re looking for a Patient Concierge to work with our Refractive program who is passionate about delivering an outstanding patient experience. Our team is known for clinical excellence, advanced technology, and compassionate care—and we believe our people make all the difference. We are proud to be an equal opportunity employer and are deeply committed to diversity, equity, and inclusion . We foster a workplace where every team member is respected, supported, and empowered to succeed.

Requirements

Strong customer service mindset with excellent verbal and written communication skills
Basic math proficiency and attention to detail
Ability to multitask, stay organized, and adapt in a fast-paced environment
Proficiency with Microsoft Office, G-Suite, and Windows-based systems
Team-oriented attitude with a willingness to support all areas of the practice
Effective problem-solving and time management skills
High school diploma or equivalent required
Minimum of one (1) year of general office experience; healthcare experience preferred

Responsibilities

Deliver a personalized and friendly patient experience during registration, including greeting patients, updating demographic and financial information, and collecting co-pays
Provide exceptional customer service in all interactions, including assisting with paperwork and managing dynamic or escalated situations with professionalism and empathy
Schedule provider appointments, obtain pre-certifications and prior authorizations, and coordinate interpreters as needed
Process payments accurately, issue receipts, and complete all required documentation
Balance daily cash transactions and maintain accurate financial records
Prepare and maintain electronic medical records and registration materials in accordance with company policies
Ensure full compliance with HIPAA regulations regarding patient information
Maintain a clean, organized, and welcoming reception and waiting area
Operate and maintain office equipment and manage supply inventory, and ordering
The support team needs to be flexible and perform additional duties as required