Patient Concierge

Ascend Plastic Surgery Partners MSO LLC•Greenville, SC

14d

About The Position

As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Requirements

1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
Experience in patient/customer service, including handling sensitive or confidential information.
Experience with scheduling, managing appointments, and working with practice management software is a plus.
High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
Strong customer service skills with a positive and empathetic attitude toward patients.
High attention to detail, especially in managing patient records and handling sensitive information.
Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
Strong work ethic, punctuality, and reliability.
Discretion and professionalism in handling sensitive patient information and situations.

Responsibilities

Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.