Patient Concierge

Father Martin Ashley•Havre de Grace, MD

23h

About The Position

The Patient Concierge is responsible for providing guidance to patients, helping manage their experience by answering questions, coordinating care, liaising between staff/families, and ensuring comfort and clear communication for a smooth, supportive experience, focusing on administrative tasks and support so clinical staff may remain focused on patient care and health.

Requirements

Communication: Excellent verbal and written skills to explain complex info clearly.
Empathy & Patience: Compassionate, understanding, and calm under pressure.
Organization: Strong administrative and multitasking abilities.
Problem-Solving: Identifying and resolving patient issues efficiently.

Responsibilities

Patient Welcome & Support:
Greet patients
Answer inquiries, offer emotional reassurance, make them feel valued and supported
Understands the layout of the Ashley campus (room numbers/locations, offices, building amenities)
Understanding schedules for each program
Coordination & Logistics:
Schedule appointments, manage provider calendars, coordinate transport/lodging, and arrange diagnostics/referrals.
Liaison:
Act as a bridge between patients, families, doctors, and other departments, relaying info accurately.
Administrative Tasks:
Handle patient records, financial info, billing questions, and insurance pre-authorizations.
Comfort & Amenities:
Address special requests (diet, religious needs) and enhance the patient's environment (books, blankets).
Perform other related duties as assigned to support departmental and organizational goals.