Patient Concierge Supervisor - Ambulatory - Days

VCU Health • VA

91d

About The Position

The Patient Concierge Supervisor provides oversight and management for the Patient Concierge Representatives, ensuring seamless and efficient daily operations. This position resides under Ambulatory Services, emphasizing clinical operations service within Ambulatory. Responsibilities may include medical record collection, referral transcription, and patient outreach. This role also supervises staff performance, optimizes workflows, implements process improvements, and upholds the highest standards of patient experience and service excellence.

Requirements

• Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution.
• An additional two (2) years of relevant work experience may be considered in lieu of education.
• Three (3) years of related experience.
• Knowledge of medical terminology, medical insurance, HMO, managed care, GE/IDX, computerized order entry, appointment scheduling and medical coding requirements.
• Skilled in use of Microsoft Office applications and e-mail/calendaring.

Nice To Haves

• Bachelors’ Degree in Business in Accounting, Finance, Health Administration or related field from an accredited program.
• Prior supervisory experience.
• Healthcare experience.
• Completion of medical terminology and/or other healthcare related courses.

Responsibilities

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments.
• Monitors workflow and makes alterations, as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process change to improve patient services and staff productivity.
• Partners with management to address issues that require immediate attention.
• Manages/oversees other areas in the absence of the Manager.
• Keeps employees abreast of priorities, activities, and procedural/policies changes.
• Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.
• Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.
• Provides assistance to team members.
• Accepts alternate assignments, as required.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees