Patient Concierge - Orthopedics, Quakertown locations Quakertown, PA - 1021 Park Ave time type Full time posted on Posted 11 Days Ago job requisition id R131691 St. Luke's is proud of the skills, experience andpassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwaveringmitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in themunities we serve, regardless of a patient's ability to pay for health care. The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services. JOB DUTIES AND RESPONSIBILITIES: Engages patients in a polite, prompt, andpassionate manner during all practice-based patient interactions Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests) Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of iing mail and deliveries, cash management and reconciliation, and prompt scanning and indexing iing faxes Supports other practice-based team members by promptly addressing in-basket clerical pool messages Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing andputer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision. EDUCATION: High School graduate or equivalent required. Preference given to graduates of administrative training programs. TRAINING AND EXPERIENCE: Minimum one year practice-based experience or in a similar healthcare setting preferred. Customer Service experience preferred. Competencies required: Excellentmunication, facilitation, and presentation skills Focused onpliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Ability tomunicate to patients concisely and clearly Ability to listen, expresspassion and empathy, andmunicate with a patient centric mindset
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Industry
Hospitals