Patient Concierge - Orthopedics; Allentown/Whitehall

St. Luke's University Health Network • Allentown, PA

71d

About The Position

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

Requirements

• High School graduate or equivalent required.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven.
• Service-oriented.
• Excels at time management.
• Ability to communicate to patients concisely and clearly.
• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset.

Nice To Haves

• Graduates of administrative training programs.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
• Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Benefits

• Equal Opportunity Employer.
• Recognition as a Top Workplace regionally and nationally.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED