Patient Concierge Assistant

Medpace, Inc. • Cincinnati, OH

82d

About The Position

Our global activities are growing, and we are currently seeking a full-time, office-based assistant to join our Patient Recruitment & Retention team. This position will provide support to our Patient Travel Coordinators and Managers as they support patients directly with travel and payment services throughout their clinical trial journey.

Requirements

• A minimum of a High School diploma, or equivalent and Administration or Accounting experience is required
• Excellent organizational and prioritizing skills with high attention to detail and excellent oral and written communication skills
• Experienced with Microsoft Office 365 products, with advanced skills/understanding in Outlook, Excel and PowerPoint
• Demonstrated ability to be a self-starter, well organized and able to work in a global team environment
• Demonstrated ability to quickly interpret policies and apply learned procedures and principles in the performance of core job duties

Responsibilities

• Provide day-to-day project support activities - maintenance of project-related files, sending documents to clinical research sites, communicating with research staff at the site and coordinating support with patients and/or caregivers
• Assists with financial reconciliations of travel receipts and invoices and financial reporting in relation to travel expenses
• Perform administrative duties in conformity with company policies and procedures
• Process patient reimbursements and schedule travel arrangements for patients
• Maintain databases/spreadsheets as necessary to facilitate tracking/documentation of study activities
• Support other Patient Recruitment & Retention functional areas on ad hoc projects
• Perform other administrative tasks as needed

Benefits

• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees