Patient Community Outreach Manager - Miami and Ft. Lauderdale

Blood Cancer United•Miami, FL

1d•Hybrid

About The Position

The role of the Patient & Community Outreach Manager is to implement strategies in support of Blood Cancer United's goals including: conduct outreach to raise awareness and connect more patients with Blood Cancer United, as soon after diagnosis as possible, with a particular emphasis on reaching Black/African American and Hispanic/Latino communities; build community awareness of and trust in Blood Cancer United as a source of information and support; provide ongoing support and education and facilitate access to quality care for patients and caregivers; and develop local and regional collaborations with both healthcare professionals and community leaders to further these aims. The Patient & Community Outreach Manager will provide or coordinate information, services, community education, and outreach to patients, caregivers, survivors, and healthcare professionals in their coverage areas. This role will also serve as a key mission leader in the Blood Cancer United Region for which they are responsible.

Requirements

BA or BS required
4 - 6 years of related experience
Bilingual in Spanish and English required
Experience in relationship management in healthcare, community outreach, healthcare service delivery, community education programming, and volunteer development.
Experience in conducting outreach and building collaborations with underserved communities required.
Strong cultural competency and regular practice of cultural humility.
Excellent verbal and written communication; must be able to articulate the Blood Cancer United Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience.
Strong problem-solving, priority-setting and project management skills.
Ability to work independently and proactively, thrive under pressure, and perform multiple tasks.
Must reside within the region area(s) managed.
Position may require 50% or more local and regional travel.
Night and weekend work will be required.
Must have access to reliable transportation and the ability to transport outreach materials, including on public transit.
Strong computer skills required.

Nice To Haves

Advanced degree in health or social sciences related discipline preferred.
Healthcare knowledge base with oncology experience preferred.
Knowledge of fundraising a plus.
Experience working in a matrix environment a plus.

Responsibilities

Promote Blood Cancer United as an essential resource for disease, treatment, and support information for individuals affected by blood cancer, with a particular focus on reaching Black/African American and Hispanic/Latino communities.
Design and implement outreach initiatives to expand Blood Cancer United reach, including conducting culturally tailored outreach within underserved communities across the local Region.
Foster and maintain partnerships with community-based organizations and healthcare delivery institutions.
Engage volunteer leaders to better reach oncology professionals, local community leaders, and key stakeholders, to build relationships with Blood Cancer United Region colleagues, and to assist with patient outreach and community events.
Recruit, train, and manage a volunteer infrastructure to support all aspects of the role.
Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
Conduct community-based patient education programs in select markets, with a particular focus on underserved areas.
Assess the need for support, services, and education for patients and providers in the Region.
Collaborate and partner with internal stakeholders, including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching Blood Cancer United goals and strategies.
Partner with Blood Cancer United colleagues to provide information about the Blood Cancer United mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
Partner with Blood Cancer United public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
May perform other related duties as assigned.