Patient Communications Specialist II (Clinical | Medical Assistant | Call Center)

PCHC • Bangor, ME

144d • Hybrid

About The Position

Looking to use your clinical skills in a new way-without the scrubs? If you're a certified Medical Assistant ready to step away from the traditional clinical setting but still make a meaningful impact on patients' lives, this could be the perfect opportunity. PCHC's Patient Communications Center is hiring a Patient Communications Specialist II (Medical Assistant) to join our dynamic, mission-driven team. This is a chance to bring your clinical expertise to a fast-paced call center environment, where you'll offer compassionate support, answer health-related questions within your scope, and be the reassuring voice patients hear first when they call us. Make a difference in a new way-apply today! All externally hired full-time PCS II staff will receive a $3500 sign-on bonus! Schedule: Full-time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine, and is eligible per PCHC's Telecommuting Policy.) Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patient and the community, one phone call at a time.

Requirements

• High school diploma or equivalent educational certification required.
• Three years of experience in a clinical/medical setting required.
• Certification as an MA, CMA, RMA, CCMA or CNA a plus but not required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course required within one year of hire.
• Three years of experience providing high level customer service, preferably in a medical office setting.
• Experience in a large Call Center a plus.

Responsibilities

• Serves as Ambassador for PCHC. Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Acts as a resource in the Patient Communications Center for calls of a clinical nature which other staff may need support to complete.
• Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
• Accurately schedules appointments following protocol and guidelines provided.
• Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PCS I role as it relates to the revenue cycle process.
• Is educated on PCHC practices and providers, as well as processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with all teams to identify ways to improve patient experience.

Benefits

• $3500 sign-on bonus for full-time PCS II staff.
• Competitive compensation and generous benefits.
• Collegial professional atmosphere with informed leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees