Patient Communications Specialist II (Clinical / Medical Assistant / Call Center)

About the position

PCHC's Patient Communications Center is looking for a Patient Communications Specialist II (Medical Assistant) to provide clinical support and be the first vital impression for patients calling PCHC. This role involves high-quality customer service and acting as a resource for clinical calls. The position is full-time, Monday-Friday, 8:30am-5pm, with remote work possible after a successful training period.

Responsibilities

• Serves as Ambassador for PCHC, providing high quality customer service to patients.
• Acts as a resource in the Patient Communications Center for clinical calls.
• First point of contact for patient care and scheduling matters.
• Liaisons between patients and clinical teams, ensuring clear communication.
• Verifies patient demographics in EMR formats.
• Accurately schedules appointments following protocols.
• Informs patients of financial responsibilities and collects payments.
• Educated on PCHC practices, providers, and processes.
• Answers patient inquiries to streamline processes and reduce clinical workloads.
• Collaborates with teams to improve patient experience.

Requirements

• High school diploma or equivalent educational certification required.
• Three years of experience in a clinical/medical setting required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course required within one year of hire.
• Three years of experience providing high level customer service, preferably in a medical office setting.

Nice-to-haves

• Certification as an MA, CMA, RMA, CCMA or CNA.
• Experience in a large Call Center.

Benefits

• $3500 sign-on bonus for full-time PCS II staff.
• Competitive compensation.
• Generous benefits.
• Collegial professional atmosphere with informed leadership.